Yes, we offer a 30-day return policy. You can initiate a return within 30 days of receiving your product by contacting us at support@pleshycozy.com. Please ensure the product is in its original condition and packaging when initiating a return. For mo

<p id="isPasted">Yes, we offer a 30-day return policy. You can initiate a return within 30 days of receiving your product by contacting us at <a rel="noopener">support@pleshycozy.com</a>.</p><ul><li><strong>For defective, damaged, or incorrect items</strong>: Pleshy Cozy will cover the return shipping costs if you request an exchange. If you opt for a refund instead, return shipping costs will not be covered.</li><li><strong>For returns due to personal preference</strong>: Customers are responsible for covering the return shipping costs.</li></ul><p>Please ensure the product is in its original condition and packaging when initiating a return. For more details, feel free to contact us.</p><p><span id="isPasted" style="text-decoration:none;">&#xA0;For more details, see our&#xA0;</span><a href="https://pleshycozy.com/pages/refund-policy">Refund Policy</a><span style="text-decoration:none;">.</span></p>

Can I Return or Exchange a Product?

To initiate a return, contact us at support@pleshycozy.com with your order number and the reason for your return. Returns generally fall under one of the following categories:. If your item is defective, damaged, or if you received the wrong product,

<p id="isPasted">To initiate a return, contact us at <a rel="noopener">support@pleshycozy.com</a> with your order number and the reason for your return. Returns generally fall under one of the following categories:</p><h3 id="1-damaged-defective-or-incorrect-item">1. <strong>Damaged, Defective, or Incorrect Item</strong></h3><p>If your item is defective, damaged, or if you received the wrong product, please contact us immediately upon receiving your order. We will evaluate the issue and work to resolve it.</p><ul><li><strong>Exchange Requests</strong>: Pleshy Cozy will cover the return shipping costs for exchanges in this category.</li><li><strong>Refund Requests</strong>: If you choose a refund instead of an exchange, return shipping costs will not be covered.</li></ul><h3 id="2-customer-choice-personal-preference">2. <strong>Customer Choice (Personal Preference)</strong></h3><p>If you are not satisfied with your purchase and would like a refund or store credit:</p><ul><li>You will need to ship the product back to our US warehouse at your own expense using the courier of your choice.</li><li>Once our warehouse confirms receipt of your return, we will process your refund or issue store credit.</li></ul><h3 id="3-exchanges">3. <strong>Exchanges</strong></h3><p>If you&#x2019;d like to exchange your item for a different one, the fastest way is to return your current item and place a new order for the replacement. Once your return is processed, we&#x2019;ll confirm it via email.</p><h3 id="4-refunds">4. <strong>Refunds</strong></h3><p>Once we&#x2019;ve received and inspected your return, we&#x2019;ll notify you if your refund has been approved. If approved, the refund will be processed to your original payment method within 3&#x2013;5 business days. Processing times may vary depending on your bank or payment processor.</p><ul><li>If you haven&#x2019;t received your refund after 15 business days from approval, contact us at <a rel="noopener">support@pleshycozy.com</a> for assistance.</li></ul><p>For any questions or concerns, feel free to reach out to us&#x2014;we&#x2019;re here to help!</p>

Returns & Exchanges

Can I Return or Exchange a Product?

How to Initiate a return